Terms of Service
1. The service
mAI Engage, operated by RETAIL MANAGEMENT SOLUTIONS, Single-Member Private Company (Μονοπρόσωπη ΙΚΕ), 73 Grammou St., 15124 Marousi, Attica, Greece, provides software that businesses use to monitor and respond to comments, reviews and messages on their own social media presences, with AI-assisted drafting.
The AI produces suggestions. The customer remains responsible for everything published from their accounts, including automated publications they explicitly enable.
2. Acceptable use
- Connect only pages, channels and accounts you are authorised to manage.
- Use of each platform through mAI Engage is additionally governed by that platform's own terms (Meta, Google/YouTube, TikTok and others).
- No unlawful, deceptive or abusive content.
- No circumvention of platform policies or technical limits.
3. Accounts and access
You are responsible for the security of your credentials and for the actions of users you invite into your workspace. Notify us promptly of any unauthorised access.
4. Billing
Subscriptions renew per the selected plan. AI usage is metered against a prepaid balance; prices are shown before purchase. Failed payments enter a grace period before AI features are paused. Payments are handled by Stripe.
5. Data
Data handling is described in the Privacy Policy. For your audience's personal data we act as processor; that relationship is governed by the data processing agreement (Art. 28 GDPR), which forms an integral part of these terms.
You may request export or deletion of your data from the Privacy & GDPR section of your workspace, or at i.kotrotsios@rm.gr. Requests are fulfilled within 30 days.
6. Availability
We make reasonable efforts to keep the service running, but do not guarantee a specific uptime percentage unless separately agreed in writing. Maintenance windows and outages caused by third-party platforms may occur.
7. Limitation of liability
The service is provided «as is» to the extent permitted by law. We are not liable for indirect, incidental or consequential damages, nor for lost profits, lost business or reputational harm.
Our total liability for any claim is limited to the amounts you paid for the service during the twelve (12) months preceding the event giving rise to the claim.
No limitation applies to wilful misconduct, gross negligence, personal injury, or any liability that cannot be limited under Greek or EU law — including GDPR obligations.
8. Termination
Either party may terminate per the subscription terms. We may suspend an account for material breach or non-payment, with notice where reasonably practicable. After termination, data deletion follows the Privacy Policy process, with a 30-day grace period.
9. Changes to these terms
Material changes are notified at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
10. Governing law and jurisdiction
These terms are governed by Greek law. The courts of Athens have jurisdiction, without prejudice to any mandatory jurisdiction rules protecting consumers.
11. Contact
RETAIL MANAGEMENT SOLUTIONS, 73 Grammou St., 15124 Marousi, Attica, Greece — i.kotrotsios@rm.gr · +30 210 300 4011